Support

How do I create an account?

Open Graze and sign in with Google, Apple, or an email address and password. Your pantry, shopping list, and preferences sync to your account automatically.

I can't sign in

Make sure you're using the same sign-in method (Google, Apple, or email) you used when you created your account. For email accounts, use the "Forgot password" option to reset it. If you're still locked out, email us and we'll help.

How do I delete my account?

You can delete your account and all associated data from within the app under Profile, or by visiting hellograze.app/delete. Your profile, pantry, shopping, and recipe data are permanently deleted within 30 days. You can also email us to request deletion.

The scanner didn't recognize my items

For best results, scan in good lighting and try one or two items at a time. You can always add or edit items manually. Barcodes work best when the whole code is in frame and in focus.

How are expiry dates set?

Graze estimates a typical shelf life when an item is added. You can tap any item to adjust its expiry date, quantity, or category at any time.

How do AI meal suggestions work?

Graze suggests recipes based on what's in your pantry, what's expiring soon, and your dietary preferences. Tell it what you're in the mood for to narrow things down.

I've run out of free suggestions

Free members get 5 AI suggestions each month. Upgrade to Graze Pro for unlimited suggestions — the counter resets at the start of each billing period.

What does Graze Pro include?

Graze Pro unlocks unlimited AI meal suggestions and unlimited pantry tracking. Monthly and annual plans are available, and new subscribers start with a 7-day free trial.

How do I manage or cancel my subscription?

Subscriptions are billed through your app store. On iPhone, open the App Store app → tap your profile → Subscriptions to change or cancel. On Android, open Google Play → Subscriptions. Canceling stops future renewals; you keep Pro until the end of the current period.

I paid but don't have Pro / I switched devices

Open the upgrade screen in Graze and tap Restore Purchases while signed in with the same app store account you purchased with. If Pro still doesn't appear, email us with the account email you used.

How do refunds work?

Purchases are handled by Apple and Google, so refund requests go through them. For iOS, use reportaproblem.apple.com. For Android, request a refund in Google Play. We're happy to help if you have trouble.

I'm not getting expiry reminders

Check that notifications are enabled in Graze under Profile → Notifications, and that Graze is allowed to send notifications in your device settings. You can turn any category off at any time.

Email admin@afterscript.io with a description of the issue and, if possible, your device model and app version (shown at the bottom of the Profile screen). We typically respond within 2 business days.